Terms and Conditions


During the period of boarding, Southpaws Kennel will exercise every possible care and attention to the welfare and safety of all animals in our care. However, the owner must understand and accept the risks involved with  dogs, in an open play environment (for example: minor injuries and common ailments) and and will not hold Southpaws Kennel liable for damages, loss and costs outside of their control.

We reserve the right to require your emergency contact person to remove your pet from our premises for any reason (including without limitation where your pet is causing undue stress to other animals, is aggressive or barking persistently or has extreme separation anxiety to our sole opinion).

You acknowledge and agree that we are bound by Auckland Council’s noise regulations and we will not accommodate an overly vocal dog above reasonable levels of barking at any time.

You acknowledge and agree that during your dog’s stay here, there is a risk and possibility of your dog acquiring kennel cough (Canine Cough) – this occurs in even the most hygienic and well-ventilated kennels. Kennel cough can be picked up from any dog; from neighbours, at dog parks, at groomers, etc. It can even be acquired whilst at the vet’s. A kennel cough vaccination does not cover every strand of kennel cough, just as the flu jab does not cover every strand of flu in humans. We accept no liability for your dog acquiring kennel cough during its stay here.

Owners accept the responsibility to disclose all relevant information pertaining to their pet with regards to behaviour problems, aggression, allergies, injuries, sexual state or other history associated with caring for their pet(s).  Southpaws Kennel reserve the right to refuse any pet with a problem they believe may hinder their ability to care for that pet effectively.

Owners agree to be solely responsible for any harm caused by their pet while staying at Southpaws Kennel, and release Southpaws Kennel from any and all liability arising from your pet’s participation. Any and all necessary Veterinary or Medical care required and costs incurred as a result of any incident caused by your pet will be the sole responsibility of you, the pet owner.

Should any dog become aggressive or anti-social to a point where there is a risk of injury to itself, any other dog or person, that dog will be contained in an appropriate manner until the risk is mitigated or alternative arrangements/accommodation can be made with the owner of the dog.

Owners understand and accept that a Veterinary Surgeon will be called if Southpaws Kennel think it necessary, and any resulting fees will be payable by the owner at time of collection.  In all cases, all effort will be made to contact the owner or their designated emergency contact to give a full explanation of the situation.

All pets staying at Southpaws Kennel must be fully vaccinated; wormed and flea treated, and provide current proof of vaccination on arrival. Failure to provide a valid vaccination card for each pet staying gives Southpaws Kennel the right to refuse boarding.

See Vaccinations for full details of the required vaccines for dogs.

Southpaws Kennel \reserve the right to administer worming/flea products if deemed necessary at the owner’s expense.

Owners understand Southpaws Kennel accept no financial responsibility for collars, leads, bedding, toys etc. if those are left here.

Should Southpaws Kennel need to cancel a booking for unforeseen reasons, the Customer will be contacted at the earliest opportunity and returned any deposits or payments relating to that booking. Customers agree to release Southpaws Kennel from any and all liability arising from the cancellation of that booking.

Owners are responsible for dropping dogs off on the day arranged at the time of booking.  If there is no attempt to make contact to advise of a late arrival, Southpaws Kennel will consider the customer is a ‘no show’ and has the right give the available space to another Customer and to refuse boarding.  Cancellations are required with no less than 48 hours notice, and a failure to contact us gives Southpaws Kennel the right to refuse any future bookings.

Any pet not collected within 7 days of the agreed date of collection may be relinquished to local authority for responsibility, unless satisfactory communication is received from the owner within this period.